Privacy Policy
elly helps parents, guardians, and trusted caregivers coordinate childcare. This Privacy Policy explains how we collect, use, and share personal information when you use the elly app, website, and related services.
In this policy, “elly,” “we,” “us,” and “our” refer to the operator of the Service.
For privacy questions or requests, contact team@ellycare.app.
1. Information we collect
The information we process depends on the features you use and what you or other authorized users provide.
Account information
This may include your name, email address, profile photo, sign-in identifiers, preferences, and family membership or role.
When you sign in through Apple or Google, we receive the information provided through that sign-in process under the permissions and settings that apply.
Family and child information
Authorized users may provide child names, profile photos, dates of birth, routines, care instructions, and other information needed to coordinate care.
This may include sensitive information, such as allergies, medication instructions, or other health-related details entered by family members.
Care and calendar information
We process plans, tasks, assignments, notes, care updates, events, reminders, and locations you enter.
Connected calendar features may access or exchange calendar information according to the permissions you grant and the feature you use.
Messages and media
We process messages, attachments, photos, voice recordings, reactions, and related information, such as conversation participants, timestamps, and delivery or read status.
Support communications
If you contact us, we receive the information you provide, such as your email address, questions, and any attachments.
Technical information
We process technical information needed to authenticate users, maintain sessions, deliver notifications, operate the Service, and investigate errors or misuse.
Details for this section are pending confirmation before publication.
Website submissions
Details for this section are pending confirmation before publication.
2. Where information comes from
We receive information:
- Directly from you.
- From family members or caregivers who invite you, assign tasks, or share information involving you.
- From connected services you authorize.
- Through the technical operation of the Service.
3. How we use information
We use personal information to:
- Create and manage accounts.
- Maintain family spaces, membership, and permissions.
- Provide care coordination, messaging, calendars, and reminders.
- Process content through supported AI-assisted features.
- Respond to support questions and privacy requests.
- Protect accounts and investigate misuse or technical problems.
- Meet applicable legal obligations.
Details for this section are pending confirmation before publication.
4. How AI features process information
elly uses OpenAI to support audio transcription and the creation of suggested tasks or plans.
Depending on the feature, information sent for AI processing may include:
- Audio submitted for transcription.
- Message text or care instructions being processed.
- Message timestamps and the family’s time zone.
- Supporting information about family members and conversation participants, including names, roles, and identifiers.
This information may include details about children or health-related care information if those details appear in the submitted content.
AI providers process the supplied information to produce a transcript or suggested result. Results may be returned to the app and stored as part of the relevant message, task, or plan.
AI-generated content can be inaccurate. Review results before relying on them, particularly information involving health, medication, timing, or responsibility for care.
Details for this section are pending confirmation before publication.
5. Sharing within your family and conversations
Information added to a family space is accessible according to family membership and permissions. Messages and attachments are available to the relevant conversation participants.
People with access may save or copy information. Removing their access or deleting information from elly does not remove copies they previously saved or received outside the Service.
Only share information with people you trust and review access when care arrangements change.
6. Service providers and other disclosures
We use providers to support hosting, authentication, storage, AI processing, connected features, and other Service functions.
The current app includes integrations with:
- Supabase: Backend services, authentication, and storage.
- OpenAI: Supported transcription and AI-assisted suggestions.
- Apple and Google: Supported sign-in and calendar features.
- Geoapify: Location search suggestions based on the text entered.
Connecting an external service may involve exchanging information with that service. Its own privacy policy may also apply.
Details for this section are pending confirmation before publication.
We may disclose information where required by law or where reasonably necessary and legally permitted to address fraud, security incidents, or threats to people’s safety.
Details for this section are pending confirmation before publication.
7. Device permissions
Depending on the features you use, elly may request permission to access your camera, selected photos, microphone, calendars, or notifications.
You can manage these permissions through your device settings. Disabling a permission may prevent the related feature from working.
Disconnecting a service or revoking a permission does not necessarily delete information previously imported or shared.
8. Children’s information
elly is designed for parents, guardians, and caregivers to coordinate care. Child profiles are maintained by authorized users and are not independent accounts for children.
Only provide information about a child when you have authority to do so. Limit the information you share to what is needed for care coordination.
If you believe information about a child has been submitted without appropriate authority, contact team@ellycare.app.
Details for this section are pending confirmation before publication.
9. Cookies and website tracking
Details for this section are pending confirmation before publication.
10. Information retention
Details for this section are pending confirmation before publication.
Deleting information from elly does not delete copies saved by other users or information exported to external services.
11. Account deletion
Eligible family owners can request account deletion through Settings.
The current process deletes every family they own, including associated child data, care history, messages, photos, tasks, and events. Other family members lose access to those families.
You may need to leave other active families before completing deletion. If self-service deletion is unavailable, email team@ellycare.app for help.
Any retained information or backup deletion periods must be described in the retention section above.
Cancel any app-store subscription separately; deleting an account does not itself cancel that subscription.
12. Your choices and privacy rights
You can use available app and device settings to manage account information, family access, notifications, and permissions.
Depending on where you live, you may have rights to:
- Request access to personal information about you.
- Correct inaccurate information.
- Request deletion of information.
- Receive a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent where processing relies on consent.
- Complain to an applicable privacy regulator.
These rights may be subject to legal conditions and exceptions.
To make a request, contact team@ellycare.app. We may need to verify your identity and, where relevant, your authority to act for a child or another person.
13. Security
elly uses authentication and access controls designed to limit access to authorized users.
No online service or storage system can guarantee complete security. Keep your sign-in account secure, protect your devices, and review family membership regularly.
Report suspected unauthorized access to team@ellycare.app.
14. International processing
Details for this section are pending confirmation before publication.
15. Changes to this policy
We may update this Privacy Policy when the Service or our information practices change.
We will publish the revised policy with a new effective date and provide additional notice or obtain consent where required by law.
16. Contact us
For questions about this policy, personal information, AI processing, or account deletion, email: